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Refund Policy

Last updated: October 9, 2026

Every Indie Need purchase is a one-time payment for something we deliver: a launch plan, the $3 dofollow link upgrade, an ad slot or an add-on. There are no subscriptions. In short: if we have not delivered it yet, you get your money back; once it is delivered, it is not refundable unless the law says otherwise or we failed to deliver it.

Refunded automatically

You do not need to ask in these cases. We refund the full amount as soon as our payment system detects them:

  • You paid twice for the same launch, upgrade or ad.
  • Your launch was rejected in review, or deleted, before the paid plan or upgrade was applied.
  • Another listing already uses the same website, so we could not publish yours.
  • The amount or product charged does not match what you chose at checkout.
  • You bought an ad for a product that was then rejected in review.

Before delivery: full refund on request

If what you bought has not started yet, email us and we refund it in full. For example: a plan for a launch date that has not arrived, an ad week that has not begun, or an add-on we have not started working on.

After delivery: not refundable

A purchase counts as delivered once it is live: the paid launch is published or featured, the dofollow link is set, the ad has started showing, the blog post or newsletter feature is published, or the directory submissions have begun. Delivered purchases are not refundable.

Two exceptions. If we fail to deliver what the plan or add-on describes (for example the site is down for most of your featured days, or a promised post never goes out), tell us and we will fix it or refund it. And where consumer law in your country gives you a right to a refund, that right applies.

We never sell upvotes, rankings or reviews, so a launch that gets few votes is not a failure to deliver.

What a refund changes

A full refund removes what was paid for: the plan's featured placement and premium badge end, and the website link goes back to nofollow. Your listing itself stays live. A partial refund keeps the purchased plan. If a card payment is disputed and the dispute is lost, the plan is removed the same way.

How to ask for a refund

Email hello@indieneed.com from the address on your account. Include the product name and the date you paid. We reply within 2 business days.

Payments are processed by Dodo Payments. Refunds go back to the original payment method, usually within 5–10 business days, in the currency you paid. Your bank's exchange rate may make the amount differ slightly.